All you need to know about our Freight & Delivery services
We deliver worldwide
How will my item be delivered?
Our smaller items are normally sent in tubes and larger items and originals are carefully packaged in boxes designed to protect your frame and print while in transit from our facilities to your home.
We offer three freight options for the Peter Pharoah print collection: Postage, Door to Door and Door to Door Express. Postal items are shipped uninsured as the SA post office does not insure goods and we utilise the services of a specialist fine art and wine freight handler for all our other deliveries. We reserve the right to change shipping partners as we determine (eg. international shipments, etc).
What does delivery cost?
Freight costs are calculated by volumetric weight or size of the package and can be expensive, which is why we prefer to send our prints in tubes however we will work with you in determining the most cost effective means of getting your print to you safely.
What about international import duties?
Unless a DDP (Delivery Duties Paid) option is available and selected by the client, the international freight charges do not include the applicable import duties or taxes. These fees are payable to the freight forwarder direct and must be paid before delivery can commence / due upon entry into the destination country.
All duties and taxes are the responsibility of the customer, and must be paid at the time of delivery.
It is difficult to provide an estimate of these costs as the policies and prices vary from country to country. In many cases Art does not attract any duties at all at destination, depending on the policy of the country to which the artwork is being imported.
We will work closely with you and our freight agents when determining the most cost effective options for delivery of your artwork.
All artworks are insured in transit.
Returns Policy & Damaged Artwork
Please choose your artwork carefully as we do not accept returns. All items are final sale.
If you notice any serious damage to the outside of the package please do not sign for the delivery and contact us immediately. To avoid accidentally damaging your edition, for example if a work is unframed, leave all unpacking and handling of the artwork to a trusted professional framer or art handler.
If you notice damage upon unpacking your artwork or print, contact us within 48 hours of receiving the artwork with digital images of the damage in order to evaluate the damage and initiate a claim if covered by insurance. Once our insurance agents have investigated, we will provide a report and take appropriate action.