Frequently asked questions
FAQ's | All you need to know
What is a giclee print?
All Peter Pharoah giclee art prints
are produced on artist quality primed canvas using the finest archival inks currently available.
We produce a high quality inkjet print that allows for a greater complexity of colour and tone. The term 'giclee' is often applied to inkjet reproductions of artworks
that were originally produced in another medium.
are generally a combination of dye sublimation and ink jet printing producing a non-impact computer-controlled reproduction in which tiny droplets of ink are projected from nozzles onto the canvas. The result is rich in colour with limited loss of detail and a durable print that in the right conditions will endure for many years.
How will my item be delivered?
Our smaller items are normally sent in tubes and larger items and originals are carefully packaged in boxes designed to protect your frame and print while in transit from our facilities to your home.
We offer three freight options for the Peter Pharoah print collection: Postage, Door to Door and Door to Door Express. Postal items are shipped uninsured as the SA post office does not insure goods and we utilise the services of a specialist fine art and wine freight handler for all our other deliveries. We reserve the right to change shipping partners as we determine (eg. international shipments, etc).
What does delivery cost?
Freight costs are calculated by volumetric weight or size of the package and can be expensive, which is why we prefer to send our prints in tubes however we will work with you in determining the most cost effective means of getting your print to you safely.
What about international import duties?
The international freight charges do not include the applicable import duties or taxes that are due upon entry into the destination country. All duties and taxes are the responsibility of the customer, and must be paid at the time of delivery. It is difficult to provide an estimate of these costs as the policies and prices vary from country to country.
How long will my print last?
We are committed to providing you with the highest quality prints possible. When giclee printing was first introduced, the longevity of the inks left something to be desired. In the past decade there have been huge advancements in print longevity due to the the extended permanence of the inks available. We have kept up with these advances every step of the way. All our prints are produced on high quality primed canvas using archival inks and are varnished with a industry specific UV varnish.
The term “archival” is one of the most abused within the inkjet printing industry. It has come to mean that the base product is both acid and lignum free (<1%), a fact guaranteed by the majority of cotton and cotton/polyester base products.
Virtually all canvas products sold by reputable makers for inkjet reproduction are archival by the above definition, yet their makers know that virtually none of them will survive more than 70 years without noticeable fading unless they are liquid laminated or covered by UV protecting glass.
So, the general consensus is that a canvas needs to be laminated or framed with UV protected glass to last longer than you will.
Do you need it to last that long?
Knowing this information, you need to ask yourself how long you actually want the print to last. There will be unavoidable extra costs to frame and laminate your prints, so is it worth it?
How can I pay for my artwork or print?
Payments can be made online via our Payfast payment facility or through our e-commerce solutions with DAT (Digital Age Technologies) both systems offer a secure online transaction facility via a third party service provider. We do not currently accept PAYPAL payments but are able to accept international bank transfers. Remember all orders must be paid in full before any artworks or prints are packaged and delivered. Please note that prices on our website do not include freight charges unless otherwise indicated.
Download a Credit Card Authorisation document in pdf format.